What it means: Either your email or password is wrong What to do:
Check your email is spelled correctly
Check your password (remember capital letters matter!)
Try typing them again carefully
Problem: "Too many failed login attempts. Please try again in 5 minutes."
What it means: You tried to log in with wrong information too many times (5 times) What to do: Wait 5 full minutes, then try again Why this happens: This is a security feature to protect your account
Problem: "User account has been deactivated"
What it means: Your account has been turned off by an administrator What to do: Contact your system administrator or support team for help
Problem: "Invalid email format"
What it means: Your email doesn't look correct (missing @ sign or other parts) What to do: Check your email has an @ sign and looks like: name@email.com